Returns & Refunds

At Moggold, return requests must be submitted within the applicable time period and follow the process below.

1. Check the return period

Contact support@moggold.com within 7 calendar days of delivery to submit a return request. Requests submitted after 7 calendar days will not be accepted.

2. Check whether your item is eligible

You may request a return, refund, or appropriate after-sales handling if:

The product is materially different from its description.
The product has a manufacturing defect, quality issue, or assembly problem.
The product was damaged during shipping.
You received the wrong product.
The product does not have a major quality or functional feature clearly stated on the product page.

For returns unrelated to product quality, the item must be unused, unwashed, clean, complete with its original packaging, tags, and accessories, and in resalable condition. The request must also be submitted within 7 calendar days of delivery.

Items not eligible for non-quality returns

Customized products are not eligible for non-quality returns.
Clearance items, Final Sale items, and items clearly marked as imperfect and sold in that condition are not eligible for non-quality returns.
Pet products that have been used or contaminated and cannot be resold are not eligible for non-quality returns for non-quality reasons.

3. Contact us before sending anything back

Returns are accepted by mail only. Do not send an item back without authorization. First contact support@moggold.com with your order information and the reason for the request. After we confirm that the request meets the applicable return conditions, we will provide the return address and return instructions.

Once you receive return authorization, you must mail the item within 14 calendar days. If the item is not mailed within this period, the return request will be considered abandoned.

Return shipping costs

For approved returns caused by a product quality issue, wrong item, or shipping damage, Moggold will cover reasonable return shipping costs or provide a return label.

For non-quality returns requested for personal reasons, the customer is responsible for return shipping costs. The original shipping charge is not refundable. If the order originally qualified for free shipping, the customer is responsible only for the cost of shipping the item back.

4. Refund review and timing

After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.

For approved returns caused by a product quality issue, wrong item, or shipping damage, the standard shipping fee paid for the order may also be refunded. For non-quality returns requested for personal reasons, the original shipping fee is not refundable.

Damaged, missing, or incorrect items

If your item arrives damaged during shipping, has obvious missing parts, or is the wrong item, contact support@moggold.com within 7 calendar days of delivery. Please provide your order number, photos of the product, photos of the outer packaging, and a description of the issue so we can review it as soon as possible.

Order cancellation or changes

You may request order cancellation within 24 hours after placing the order. After 24 hours, orders cannot be canceled. A cancellation request takes effect only after customer service confirms that the cancellation was successful. Approved cancellation payments are returned to the original payment method, and the actual posting time depends on the payment provider.

If you need to change order information or the shipping address, contact support@moggold.com as soon as possible within 24 hours after placing the order. After 24 hours, changes to the product, order contents, or shipping address are not accepted.

Contact information

Email: support@moggold.com

General contact address:
Harumi Co., Ltd.
Room 201, 7-26-12 Takanedai, Funabashi, Chiba, Japan

This general contact address is not a return address. Please contact us first to receive the return address and instructions for an authorized return.